Shipping Policy
Last Updated: September 25, 2025
Woodlie (“we,” “us,” or “our”) is committed to delivering your orders promptly and securely. This Shipping Policy explains our shipping process, delivery times, geographic restrictions, free shipping offer, cancellation policy, and large/heavy item handling.
1. Shipping Locations
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We only ship to the United States.
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We do not ship to Alaska (AK) or Hawaii (HI) at this time.
2. Shipping Costs
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All shipping is free for our customers.
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No additional charges will be applied at checkout.
3. Order Processing
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Orders are processed within 24 hours of placement.
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Customers may cancel their order within 24 hours of placement by contacting us at support@joyfulyard.com.
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After 24 hours, orders enter the shipping process, and any cancellations or changes must follow our Return and Refund Policy.
4. Shipping Estimates
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Shipping times are provided for each product on its product page under the “Check Arrival Dates” tab.
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Estimated shipping times may vary depending on product size, weight, and destination.
5. Average Shipping Times
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Small Products (e.g., playhouses): Approximately 4 to 5 business days.
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Truck-Delivered Products: Average transit times by region are:
| Region | Estimated Transit Time |
|---|---|
| West Coast | 10 – 17 days |
| Midwest | 7 – 10 days |
| East Coast | 10 – 17 days |
Please note that these are average estimates. Actual delivery times may vary due to weather, carrier delays, or other unforeseen circumstances.
6. Large/Heavy Items
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Products such as playsets, large accessories, or other heavy items will ship via common carrier freight.
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The delivery driver will not require assistance unloading your product.
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Any assistance you provide, whether requested or offered, is solely at your own risk.
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Woodlie is not responsible for any injuries occurring during the delivery process.
7. Receipt of Products
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You are responsible for inspecting your shipment upon delivery.
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If the shipment is damaged, refuse delivery or note the damage on the carrier’s paperwork.
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Failure to inspect or note damages may limit your ability to request replacement parts or a refund.
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Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied.
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Any returns must be made in the original packaging.
8. Shipping Process
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Orders are processed after payment confirmation.
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You will receive a shipping confirmation email with tracking information once your order has been shipped.
9. Shipping Restrictions
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We do not ship internationally or to U.S. territories outside the contiguous United States.
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Certain large or heavy items may have additional delivery requirements, which will be clearly communicated on the product page.
10. Contact Us
For questions about shipping, delivery times, cancellations, or restrictions, please contact us at:
support@joyfulyard.com